Privacy Policy
Last updated: July 2026
At Crafty Mutt, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
By using our website, you agree to the practices described in this policy.
1. Who We Are
Crafty Mutt is an online business specialising in handmade and personalised clothing, knitwear, gifts and accessories for babies and children.
If you have any questions regarding this Privacy Policy, please contact us:
Email: hello@craftymutt.co.uk
2. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Name
- Billing address
- Delivery address
- Email address
- Telephone number (if provided)
Order Information
- Products purchased
- Personalisation details
- Order history
- Payment status
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies (see our Cookie Policy)
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Personalise products
- Contact you about your order
- Respond to enquiries
- Prevent fraud
- Improve our website and customer experience
- Comply with legal and tax obligations
We will never sell your personal information to third parties.
4. Payments
Payments are securely processed by Stripe.
Crafty Mutt does not store your debit or credit card details.
Please refer to Stripe’s Privacy Policy for information on how they process your data.
5. Delivery Partners
To deliver your order we may share your name, delivery address and contact details with our chosen courier or postal service.
Information is shared only where necessary to fulfil your order.
6. Marketing
We will only send marketing emails if you have chosen to receive them.
You can unsubscribe at any time by clicking the unsubscribe link within the email or contacting us directly.
7. Cookies
Our website uses cookies to:
- Keep your shopping basket working correctly
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Support social media features
You can control cookies through your browser settings.
For more information, please see our Cookie Policy.
8. How Long We Keep Your Information
We only keep personal information for as long as necessary.
This may include:
- Order records for tax and accounting purposes
- Customer enquiries
- Warranty or complaint records
Where legally required, certain records may be retained for up to six years.
9. Keeping Your Information Safe
We take appropriate technical and organisational measures to protect your information, including:
- Secure website hosting
- SSL encryption
- Password-protected systems
- Secure payment processing
- Regular software updates
Although we take every reasonable precaution, no website can guarantee complete security.
10. Your Rights
Under UK data protection legislation, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (where legally possible)
- Restrict processing
- Object to processing
- Request a copy of your personal information
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us.
11. Third-Party Services
Our website may use trusted third-party providers including:
- Stripe (payment processing)
- WooCommerce (online store)
- WordPress (website platform)
- Instagram (embedded social media content)
These providers may process information as part of providing their services.
12. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites.
13. Children’s Privacy
Although our products are intended for babies and children, our website is designed for adults purchasing on their behalf.
We do not knowingly collect personal information directly from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Crafty Mutt
Your Right to Complain
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
